Mel’s Cleaning Terms and Conditions

Commercial & Domestic

Terms of Agreement:

Please read our Terms and Conditions carefully. It is the policy of Mel’s Cleaning to strictly enforce its Terms of Agreement in the event of any dispute.

1. About this Contract:

1.1 Our terms and conditions represent a contract which comes into force on agreeing the time and a date to commence, or the purchase order number, for specific work cleaning requirements to be undertaken. This contract is made between Mel’s Cleaning and you, the Client/Company.

1.2 You agree that any use of the services that is provided by Mel’s Cleaning shall constitute your acceptance of our Terms and Conditions.

2. Service:

2.1 If the client/Company is not happy with the standard of the agreed level of service provided by Mel’s Cleaning, we will endeavour to rectify this within 5 working days. Providing we are made aware or notified of this within 24hrs of the last service by emailing customerservice@mels-cleaning.co.uk, if however the Clients signature has been provided then this exempts Mel’s Cleaning responsibility to rectify.

2.2 All Mel’s Cleaning employees’ under-go an induction training programme, prior to commencing any service with you.

2.3 Mel’s Cleaning Employees are not permitted to use any Bleaching Product or oven cleaning product; therefore any use of oven cleaning products or Bleaching Products used on or at a clients property is at the Clients request, and done at the Clients own risk and is not covered by our insurance. Nor are Mel’s Cleaning Employees permitted to move any items of heavy furniture that may cause secondary damage to floors, carpets etc, this is not covered by Mel’s Cleaning insurance. It is the client’s responsibility to ensure that Mel’s Cleaning employees have full tidy, clear, access to the property being cleaned.

2.4 Any cleaning task that has not been agreed, should be requested and approved if required, by a telephone call to Mel’s Cleaning office first, (as these will not be covered by Mel’s Cleaning insurance). These supplementary tasks may be deemed as chargeable extras due to time, products and labour. If you have a regular service agreement then the task will be carried out at the next contracted date and charged accordingly. Otherwise the chargeable extra will be carried out immediately and charged accordingly, then added to the final invoice amount.

3. Pricing and Payment Terms:

3.1 All Domestic payments to be made on receipt of invoice dated, or on the day of the Cleaning Service provided. Failure to do so will incur an additional charge of £5.00 for each late payment.

3.2 Commercial payments strictly COD.

3.3 Price is subject to review at anytime without prior notice.

4. Cancellation:

4.1 In the event of termination of regular cleaning services a minimum of 30 days written notice addressed to Mel’s Cleaning offices is required.

4.2 Any cancellation or re-arrangement to any scheduled or regular service, a minimum of SEVEN days notice by direct telephone call to Mel’s Cleaning office is required, (NOT TO BE ARRANGED WITH EMPLOYEE) otherwise the full cleaning service charge of the service amount will be applicable and invoiced. Even if the work has not been undertaken

4.3 In the event of Mel’s Cleaning being unable to gain access to a property or carry out cleaning of any kind due to circumstance beyond our control or the customer’s failure to arrange reasonable alternative as above, then the full cancellation amount will be applicable.

4.4 There are no services on Christmas Day, Boxing Day or New Year’s Day.

4.5 Deposits taken for one-off, end of tenancy or any other service are non-refundable.

5. Security and Health and Safety:

5.1 Mel’s Cleaning undertakes to provide absolute security for your key and private data at all times. In the event of any keys being lost by Mel’s Cleaning, we will make suitable arrangements as soon as reasonably possible.

5.2 To protect our Employees, they are instructed not to enter an environment they may consider to be dangerous or hazardous or inoperable for any reason. They are instructed to report the problem immediately and will withdraw from the premises. In this event occurring the customer will be charged 100% of the service fee.

5.3 It is the client’s responsibility to ensure that property is clear and tidy for staff to commence cleaning works. Moving any heavy objects will not be covered by our insurance and also health & safety legislation dictates an obligation to safeguard our staff’s safety and welfare whilst at work.

5.4 Employees are forbidden to conduct any cleaning duties at height that require the use of ladders, stools, steps or similar items. Working at height can only be conducted using equipment supplied by Mel’s Cleaning.

6. Equipment:

6.1 Mel’s Cleaning employees are strictly instructed not to use any Customer appliances in your home unless otherwise directed so to do by the senior management of The Company.

7. Equal Opportunities

7.1 Mel’s Cleaning is an equal opportunities employer. We recruit our staff on the basis of their ability to do the job and aim to ensure that all our staff are treated equally regardless of ethnic origin, religion, sex, age, marital status, nationality, sexual orientation or disability.

8. Insurance / Compensation.

8.1 Mel’s Cleaning has public liability insurance.

8.2 Damage to /loss of property must be reported immediately in any event. In the event of damage or loss as a result of negligence, both parties, the liability of Mel’s Cleaning shall be limited ( Mel’s Cleaning‘s discretion) to repair or the replacement cost of the item, taking into account its age and condition. Mel’s Cleaning shall not in any event be liable for any loss of profit or consequential loss.

8.3 Mel’s Cleaning will not be liable for any liability caused by or arising out of or from: Damage to windows, articles of glass, china porcelain, earthenware, stone or other articles of a brittle nature.

telephone01204 238005 for Bolton cleaners
emailemail: info@mels-cleaning.co.uk