Q. Will I have the same cleaner come to my house every time?
A. Yes! With the exception of holidays when we’ll have to send a substitute cleaner to you; otherwise you’ll ALWAYS get the same cleaner or cleaners.
Q. How many cleaners will come to clean my home?
A. Usually one or two, as we have found that most customers prefer this. But if you’d like three or even four, that’s not a problem.
Q. Will my cleaning be done on the same day and at the same time every time you come to my home?
A. We can usually clean for you on the same day every time we come to you, but we are unable to guarantee a specific time. We do however make every effort to arrive at your premises within an hour of the scheduled time, but again we are unable to guarantee a specific time.
Q. Can you do my ironing for me?
A. Yes.
Q. What areas do you cover?
A. The entire Greater Manchester metropolitan area, including Bolton, Bury, Blackburn, Wigan, Sale, Didsbury, Altrincham, Cheadle and Stockport too!
Q. Do you monitor the quality of the cleaning?
A. Yes, of course we do. We pride ourselves on the quality of our service delivery and our supervisors carry out frequent, unannounced spot-checks.
Q. Do I need to buy any special cleaning materials
or equipment?
A. No. We can use your products and equipment but we
generally use our own. If you have any special
requirements or requests, please tell us.
However it is
essential that an electrical supply is
available at the property
and preferably hot water too.
Q. Is there anything you don’t supply?
A. Yes. We do not carry bleach (for safety reasons)
nor do we supply black bin bags. If you require us
to use either, please leave these out for our
cleaners. We also do not supply oven cleaning products unless
you have booked a DEEP clean of your oven and hob... for these we supply
everything.
Q. Can you clean my oven?
A. Yes. However you will need to supply the oven cleaning product.
Q. Can you DEEP clean my oven and hob?
A. Yes. In some areas we provide a professional oven
and hob cleaning service at an extra cost.
Q. If I have an allergy, can you still clean for me?
A. Yes, of course we can. We have special
professional products and equipment to help with
most allergy sufferer’s requirements.
Q. Do you clean carpets and upholstery?
A. Yes. We provide a complete carpet and upholstery cleaning
service, excluding leather furniture.
Please read our carpet and upholstery cleaning disclaimer, to which ALL
customers agree when using our service, which can be found
here.
Q. How long will it take to Spring Clean my home?
A. We know from our experience that a complete
top-to-toe Spring Clean of a fairly well-kept three
bedroom house can take around 12 hours; however, we
will advise you of what can realistically be
achieved in the hours you choose to book when we
discuss your requirements.
Q. Are you insured?
A. Yes, we are fully insured. But Mel’s Cleaning
will not be liable for any liability caused by or
arising out of or from: Damage to windows, articles
of glass, china porcelain, earthenware, stone or
other articles of a brittle nature.
Q. Are your cleaners paid the minimum wage?
A. No. ALL our operatives are paid considerably more
than the minimum wage. We aim to keep our staff team
happy and highly motivated; we believe that paying
people the minimum wage is tantamount to robbery!
Q. Do your cleaners all speak English?
A. Yes, of course. We ONLY employ cleaners who speak
English.
Q. How long will it take to perform an
end-of-tenancy clean?
A. We know from experience that this can be the MOST
variable type of cleaning that we do! Every property
is different which is why we must inspect it before
we can give you an accurate indication of our fees.
Here are some recent examples... A complete
deep-clean of an extremely filthy nine bedroomed
student house can take 30 hours, equally we have
cleaned a six bedroom student house in Manchester in
under 10 hours. A top-to-toe clean of a small, and
VERY dirty studio flat has taken 6 hours. What we
can assure you of, is that you'll get a first rate
clean as we are used to working closely with
commercial landlords and letting agents and we can
provide trade references on demand.
Q. Can I check your references?
A. Yes, of course you can. We have built up a very
high reputation for both reliability and excellent
quality, and many of our existing customers will be
more than happy to provide references for us.
Q. Can you clean my home if I have pets?
A. Yes, of course we can. Many customers have dogs
or cats and we are VERY experienced in managing your
pet whilst we clean your house. We also have
specialist vacuum cleaner attachments to deal with
stubborn pet hair too.
Q. How do I book one-off cleaning?
A. You will need to call the main office number, 033 33 44 83 84 to
make a booking if you wish to confirm the booking, we will require payment to be made in advance of the service being completed.
Q. Do I have to have cleaning every week?
A. No. You can have cleaning when it suits you. That
can be weekly, every two weeks, monthly or
as-and-when required.
Q. What hours do you work?
A. We work when you need us. Most of our cleaning
takes place between 0830 and 1700, Monday to Friday,
but again, we clean when it suits you. Simply call
us to discuss your requirements.
Q. What does domestic cleaning cost?
A. Unlike many of our competitors we make this
crystal clear, we charge by the hour! And we charge exactly
the same rate for ironing as we do for cleaning; this gives you
the flexibility of being able to mix and match our services
as and when you need them!
Q. How is cleaning priced?
A. This is easy to understand we charge an hourly rate PER CLEANER!
This means that if, for example, you book four hours cleaning,
this could be one cleaner for four hours or two cleaners for
two hours each or four cleaners for an hour each.
Q. How do I book an end of tenancy student clean?
A. You will need to call the main office number, 033 33 44 83 84 to
make a booking. When you call us we will go through the property details and your specific requirements
so we can give you the best possible estimate.
Please do not leave this to the last minute, as we are often fully booked.
Q. Can you clean the tops of cupboards and windows?
A. Yes, but ONLY when SPECIFICALLY REQUESTED for DEEP CLEANS or
END OF TENANCY CLEANS and we MUST use our own ladders in order to
comply with the Health & Safety legislation. If you
need cleaning at height, this is not a problem but
we will need at least 7 days notice so that we can
ensure that we have the correct ladders (and trained
staff) at your location.
Q. Why do you use customer satisfaction forms for
all one-off cleans?
A. This is to ensure that the client is completely satisfied with
the cleaning. Clients are required to walkround the entire premises before
signing. A signed satisfaction form confirms that we have
completed our contractual obligations and will therefore not subsequently consider
complaints or claims of any type.
Q. Are your cleaners Police checked?
A. Yes. They must have a current DBS check.
Q. How do you know that the cleaners are on time and
work the allocated hours?
A. We monitor the location of our cleaners at all times. ALL our cleaners are GPS tracked and
must electronically log on and log off at every job. This is accomplished using an online app with
GPS tracking that precisely locates the cleaners and both time and location stamps their actions.
This data is automatically stored and can be checked for any discrepancies.
Q. Can you clean my office or shop?
A. Yes, we offer a commercial cleaning service.
Please call the office to discuss your needs and to discuss pricing.
Q. What is an after builders and sparkle clean?
A. These are intensive cleaning services generally for contractors or
developers of premises when the BUILDING WORKS HAVE FINISHED and THE
BUILDERS HAVE LEFT THE SITE. Clients who book this type of cleaning when
the builders are still on-site risk paying extra to call us back once the dust has
resettled.
Q. If I want cleaning, what do I do next?
A. Call us or email us.
Q. How do I pay?
A. Payment for REGULAR cleaning is either made on the day by cash or in advance either
by using online banking or by credit or debit card using a secure link.
We regret that we no longer accept cheques.
We have a strict 'no pay - no cleaning policy';
if you are booked in for a clean and
the cleaners are unable to collect a payment on that occasion or you are unable
to make an immediate card payment, we regret that they will be unable
carry out the cleaning booked for that day.
This can easily be avoided by setting up a regular online payment thus ensuring
that you never miss a clean. Please be assured that we will make every endeavour
to contact you if you have forgotten to leave a payment! Payment for one-off cleaning
MUST BE MADE IN ADVANCE using the secure link that would be emailed to you.
Q. Can I read your Terms & Conditions?
A. Yes, simply click here to access these.
Q. Do you have a Privacy Policy?
A. Yes, you can read our Privacy Policy by clicking here.
Q. I want to work for Mel’s Cleaning, what do I do?
A. Please click here to view our current vacancies.
Q. What if I have a problem or complaint?
A. In the unlikely event that we have failed to provide a first-rate service you MUST contact the office immediately. Please do not delay as there is NOTHING we can do if you raise issues later than 24 hours after our operatives have visited your property. We take extreme pride in the quality of our service delivery and take all complaints very seriously and assure you that these will be investigated thoroughly.
01204
238005
for Bolton, Blackburn, Wigan cleaners
0161
850 2140
for Manchester, Cheadle, Sale and Altrincham cleaners
email: info@mels-cleaning.co.uk
